Tips, pointers and suggestions for what Sooner Nation can expect if they're attending week's game in Norman.
Publish date: Sep 25, 2021 12:43 PM EDTOklahoma has set up a one-stop shop to enhance fans’ gameday experience, and it all starts with the Oklahoma Sooners app.
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Tailgating on football game days is a wonderful and long-standing tradition at the University of Oklahoma. The University’s tailgating policy is designed to ensure the comfort and enjoyment of game day patrons, the safety, security, and well-being of all people associated with game day activities and the safeguarding and preservation of all public property under the management of the University.
The university strongly encourages wearing a face mask while inside university buildings and athletic facilities. The U.S. Department of Transportation requires individuals to wear face masks while on buses/shuttles – NO TOLERANCE. Visit OU.edu/together for more information.
For more on tailgating, visit SoonerSports.com/tailgating
Alcohol Service Policy
Beer is served stadium wide at portable concession stands. Service begins when gates open (2.0 hours prior to kickoff) and is discontinued at the conclusion of the 3rd quarter. All guests must be 21 years of age to purchase an alcoholic beverage. A valid ID is required for purchase. There is a two (2) alcoholic beverage limit per person, per ID, per transaction. Alcohol is not permitted to leave the stadium gates nor can outside alcohol be brought into the stadium on game day.
Apple Pay
All concession and retail stands in the stadium accept Apple Pay as a payment method when buying food, beverages and gameday gear. Make fast and secure purchases using your credit or debit card with Apple Pay.
#ArriveSooner
Fans are encouraged to #ArriveSooner to avoid delays into the gates with new enhanced screenings. To help expedite screening, fans are also encouraged to not bring bags.
ATM
Section 52 (South End Zone)
Section 33 (East Concourse)
Cameras
Point-and-shoot cameras with lenses shorter than six inches are permissible. No video cameras, detachable lenses, professional camera equipment or long telephoto lenses are allowed.
Chair Back Sales/Rental
Sooner Seats are available on a season lease for $55 after July 1. The price increases to $60 after August 1. For more information, visit SoonerSeats.com.
Concessions
Concession stands are located throughout the stadium. No outside food or beverages are permitted.
Disability Seating
The Athletics Ticket Office on the plaza level of the Asp Ave. Parking Facility immediately west of the stadium will have a window dedicated to ADA/Wheelchair ticket exchange on game day. Fans may also call (800) 456-GoOU. Availability is limited and fulfilled on a first-come, first-served.
Drones
Except as may be specifically authorized by University Administration, the operation of drones/unmanned aircraft systems on University property is prohibited on home football game days.
Evacuation
In case of evacuation, instructions will be relayed via the public address system and video boards. Gate personnel and ushers will assist fans in exiting the stadium.
Express Lanes
Express lanes are located at all gates to expedite entry for patrons bringing no items into the stadium.
Fan Conduct
Cheer like a Champion. OU Athletics expects all its guests to treat each other with respect and courtesy. Fans are reminded to conduct themselves appropriately and refrain from inappropriate comments and actions while in attendance. Fans may not enter the playing surface at any time or risk up to prosecution for trespassing and interfering with the game.
First Aid
The Norman Regional Gomer Jones Medical Facility is located at the north end of the stadium near Section 19 on the ground level.
Game Day Info
Guest services kiosks to address questions or concerns are located in the four corners of the stadium at Gates 1, 5, 7 and 11/12 as well as on the 2nd level south end zone concourse near Section 32. Digital ticket assistance tents are located outside of Gates 5 and 7.
Gates Open
All gates open two hours prior to kickoff.
Game Programs
Official game programs are available on the SoonerSports2Go app.
Inclement Weather
In the event of inclement weather, guests will be advised to seek shelter immediately; please follow instructions of game day ushers
Lost and Found
Lost items recovered during the game will be delivered to the Game Day Operations office on the north side of the stadium near Section 9 until one hour after the game. After the game, all unclaimed items are turned over to OU Facilities Management. Phone: (405) 325-6953.
Lost Sooners
Parents/guardians with a lost child or person should contact the nearest police officer or event staff member. If a child gets separated, he/she should notify the nearest police officer or event staff member. Pick up a Tag-A-Sooner wristband at any guest services kiosk. The wristband allows a parent or guardian to fill out section, row, and seat number in case the person becomes separated from their party. This is a free service for all fans.
Masks
Face masks are strongly encouraged for all fans attending events, especially indoors, in elevators and in large groups of people. Disposable masks are available at each entry gate and at all guest services stations. Masks may be required in certain areas of the stadium. Please follow the directions of staff and signage.
Merchandise
Fanatics is a proud partner of OU Athletics and offers a wide variety of merchandise throughout the stadium. The Sooner Shop, a Fanatics Experience, has locations on the SE and SW corners.
Download the new Oklahoma Mobile ID App so you can carry a digital version of your ID on your smartphone everywhere you go. The app is available for both Apple and Android devices. Use your Mobile ID at concession stands in premium areas such as the MidFirst Bank Club, Valero Club and Santee Lounge at home football games this year to experience a contactless, secure way to validate your identity.
Nursing Mothers
Fans who need to nurse their infant may do so in family restrooms located on the north end zone ADA space adjacent to Gomer Jones (Section 19), Nursing mother rooms on level 2 and 4 of the South End zone concourses or the family restrooms on the east main concourse of the stadium.
Parking
Party at the Palace
The Party at the Palace, Presented by Allstate (formerly Sooner Fan Fest), is an interactive fan entertainment area held prior to each home football game on the lawn immediately north of Gaylord Family - Oklahoma Memorial Stadium. Party at the Palace opens three-and-a-half hours prior to kickoff and closes a half hour prior to game time.
Re-Entry Policy
Re-entry to the stadium is not permissible. Please see the CSC gate supervisor if there is a medical or family emergency.
See Something, Say Something and Fan Experience Issues
The University of Oklahoma and Department of Homeland Security want you to enjoy your game day experience. You play an important role in creating an enjoyable experience at Gaylord Family-Oklahoma Memorial Stadium. If you see something suspicious, say something to local authorities located throughout the stadium. If you have any comments and suggestions that can help improve your game day experience or if you are having an issue on game day, scan the digital seat QR code on your seat or in your suite to file a report.
Telephone Numbers
Ticket Information
All patrons regardless of age (including infants) are required to have a ticket for entry into the stadium.
The OU Athletics Ticket Office is located on street level immediately west of the stadium. Office hours are Monday through Friday 8 a.m. to 5 p.m. On game day, the ticket office opens at least three hours prior to kickoff. Will call is located in the main ticket office. Photo ID is required to receive tickets. Will call is open at least three hours prior to kickoff on game days.
Please have your tickets in hand before arriving at the gate. All tickets contain barcodes which are scanned to allow entry into the stadium. Do not remove the stub containing the barcode from the ticket and confirm that a barcode is present prior to arriving. If your ticket is damaged and cannot be scanned, please visit one of the ticket resolution centers at Gates 5 and 7, or at the main ticket office. Mobile tickets may require re-printing for proper entry.
Ticket Marketplace
StubHub is the official fan-to-fan ticket marketplace of the Sooners. StubHub allows you to buy and sell tickets with other Sooner fans. All orders are covered by StubHub's FanProtect guarantee.
Tobacco Use
The Board of Regents has established a Tobacco Free Policy. All properties and facilities of the University of Oklahoma, regardless of campus or location, are tobacco, electronic cigarette and vaping device free.
The use of all tobacco products, including but not limited to, cigarettes, cigars, pipes, and smokeless tobacco, electronic cigarettes and vaping devices is strictly prohibited anywhere on University grounds or campuses.
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